Privacy Policy – Your Data at pak356

01 Who We Are

pak356 operates the online gaming and sports betting platform available at pak356.win. For the purposes of this Privacy Policy, pak356 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

This policy applies to all users of the pak356 platform, including the website, mobile browser version, and the downloadable pak356 app for Android and iOS. It covers all accounts regardless of when they were registered.

If you have questions about this policy or about how your data is handled, you can reach the pak356 support team at any time via live chat in the platform or at the contact details listed in Section 13.

02 Data We Collect

We collect personal data in several ways — information you give us directly, information generated by your use of the platform, and in some cases information from third-party verification services. Here is a breakdown:

Information you provide

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account communications and support)
• Residential address (required for identity verification purposes)
• Payment details — including JazzCash account numbers, Easypaisa wallet details, bank account information, Raast IDs, or card details used for deposits and withdrawals in PKR
• Identity documents submitted for verification, such as CNIC or passport copies
• Any communications you send to our support team

Information generated by your use of the platform

• Login activity including timestamps, IP addresses, and device identifiers
• Deposit and withdrawal transaction records, including amounts, methods, and dates
• Sports betting history — including PSL, T20, cricket, football, and esports markets
• Casino and slots game activity, session durations, and wager amounts
• VIP programme tier progression and loyalty point activity
• Responsible gaming tool usage, such as deposit limit settings and self-exclusion requests
• Device type, operating system, browser type, and app version

Information from third parties

• Identity verification responses from third-party KYC (Know Your Customer) service providers
• Fraud risk signals from payment processors and fraud prevention services

03 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account operation: Creating and managing your pak356 account, processing logins, and maintaining account security.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and cards. Your payment details are passed to our payment processors solely for the purpose of completing transactions.
• Identity verification: Confirming that you meet our eligibility requirements — including the 18+ age requirement — and verifying the ownership of payment methods used for withdrawals.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited activities described in our Terms and Conditions.
• Responsible gaming monitoring: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and enabling the responsible gaming tools available on the platform.
• Customer support: Responding to your queries, processing complaints, and resolving disputes.
• Platform improvement: Using aggregated and anonymised usage data to understand how players interact with the platform and to improve features, navigation, and game offerings.
• Promotions and communications: Sending account-related notifications and, where you have opted in, promotional communications about bonuses, new games, and cricket betting offers during events like PSL. See Section 11 for marketing opt-out details.

04 Legal Basis for Processing

We process your personal data on the following grounds depending on the purpose:

• Contract performance: Processing necessary to operate your account, handle transactions, and deliver the platform services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering requirements and age verification obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where our legitimate interest in operating a safe platform does not override your rights.
• Consent: Where we rely on your consent — primarily for marketing communications — you can withdraw that consent at any time without affecting your account.

05 Sharing Your Data

pak356 does not sell, rent, or trade your personal data. We share data only in the circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment providers receive transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity document data to confirm your eligibility and verify payment method ownership.
• Game providers: Casino and slots game providers may receive a session token and account-level data necessary to load and run games. They do not receive your full personal profile.
• Fraud prevention services: Risk and fraud screening tools may receive device identifiers, IP addresses, and transaction patterns to identify suspicious activity.
• Legal and regulatory requirements: Where required by applicable law or a valid legal request, we may disclose account and transaction data to relevant authorities.

All third-party processors who handle personal data on our behalf are required to process it securely and only for the specified purpose.

06 Data Retention

We retain personal data for as long as your account is active and for a period after closure as required for legal, regulatory, and fraud prevention purposes. In practice this means:

• Active account data is retained for the lifetime of the account.
• Transaction records — including deposit and withdrawal history in PKR — are retained for a minimum of five years after the transaction date to meet financial record-keeping requirements.
• Identity verification documents are retained for a minimum of five years after account closure.
• Support and communications records are retained for two years after the last interaction.
• Where an account was closed due to a confirmed Terms violation or suspected fraud, relevant records may be retained indefinitely to prevent re-registration.

Once the applicable retention period has passed, data is securely deleted or anonymised so it can no longer be linked to you personally.

07 Security Measures

We take the security of your personal data seriously. The measures we apply include:

• TLS encryption for all data transmitted between your browser or app and our servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls — only staff with a specific operational need can access personal account data.
• Regular security monitoring and logging of access to personal data systems.
• Secure development practices applied to all platform updates, including the pak356 app.

While we apply robust technical and organisational measures, no online platform can guarantee absolute security. You play an important role too — use a strong unique password, do not share your login credentials, and contact support immediately if you believe your account has been compromised.

08 Cookies Policy

pak356 uses cookies and similar technologies on the website and within the app. Cookies are small files stored on your device that help the platform function correctly and remember your preferences.

The following table summarises the types of cookies we use:

We do not use cookies for cross-site advertising or to build profiles for sale to third-party advertisers. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect core platform functionality including login.

09 Your Rights

You have the following rights with respect to the personal data pak356 holds about you. To exercise any of these rights, contact our support team with your registered account details:

• Access: Request a copy of the personal data we hold about you, including your account information, transaction history, and any identity documents on file.
• Correction: Ask us to correct inaccurate or incomplete personal data. Note that some fields — such as your registered name — require verification before they can be updated.
• Deletion: Request deletion of your personal data. This is subject to our legal retention obligations — for example, transaction records must be kept for a minimum period regardless of account closure.
• Restriction: Ask us to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
• Portability: Request your data in a structured, commonly used format so you can transfer it if needed.
• Objection: Object to processing based on our legitimate interests. We will review the objection and respond with our decision.
• Withdraw consent: Where processing is based on your consent (for example, marketing emails), you can withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

We will respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request.

10 Minors & Age Policy

pak356 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during the registration process and may be requested again at any point during account use.

If we discover that an account was registered by or on behalf of a minor, the account will be immediately closed, all balances forfeited, and any personal data collected will be deleted as soon as practicable in line with our legal obligations.

If you believe a minor may have registered an account using your details or a family device, contact support immediately so we can investigate and take action.

11 Marketing Communications

With your consent, pak356 may send you promotional communications about bonuses, new game releases, PSL and T20 cricket betting offers, slots promotions, and VIP programme updates. These communications may be sent by email or push notification via the pak356 app.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send you
• Updating your communication preferences within your account settings
• Contacting our support team and requesting removal from marketing lists

Opting out of marketing does not affect transactional communications — we will still send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preference.

We do not share your contact details with third-party marketing companies for their own promotional use.

12 Changes to This Policy

pak356 may update this Privacy Policy from time to time. When we make material changes — for example changes to what data we collect or how we use it — we will notify registered users via the email address on their account before the changes take effect. The date shown at the top of this page reflects the most recent revision.

Continuing to use the platform after the effective date of an updated policy constitutes your acceptance of the changes. If you do not agree with any updates, you should stop using the platform and contact support to request account closure.

Minor edits such as clarifications or corrections that do not materially affect your rights may be made without individual notification.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the pak356 support team:

For responsible gaming related requests — including self-exclusion, deposit limits, or account closure — please identify your request clearly when contacting support so it can be prioritised. You can also visit the Responsible Gaming page for self-service tools available directly in your account.

For general platform questions and common queries, the FAQ page covers most topics and is available without logging in.